Refund policy

This policy explains when a product purchased from chiefesshub.com may be returned, who pays return shipping, how damaged or incorrect items are handled, and when refunds are issued.

1. Return period

An eligible product may be returned within 30 calendar days after the recorded delivery date. The customer must contact support@chiefesshub.com within that 30-day period and receive return instructions before sending the product.

2. Return eligibility

To qualify for a return, the product must be in the same condition in which it was received: unused, unplanted, uninstalled, free from soil, moisture, stains, scratches, alteration, and customer-caused damage, and complete with all parts, accessories, manuals, and original packaging. A flat-packed product must not have been assembled unless the return is based on a verified defect that could not reasonably have been discovered before assembly.

Proof of purchase from chiefesshub.com is required. Products purchased from another seller must be returned through that seller.

3. Starting a return

To request a return, email support@chiefesshub.com with:

- The order number.
- The name and email address used for the order.
- The item to be returned.
- The reason for the return.
- Photographs when the item is damaged, defective, incomplete, incorrect, or has been opened.

After reviewing the request, chiefesshub.com will provide approval, the correct return address, packaging requirements, and any return label or freight instructions that apply.

Return address: 10358 Sweet Bay Dr, Gulfport, MS 39503, US.

4. Return shipping costs

For a change-of-mind return, an incorrect size choice, or another return not caused by chiefesshub.com, the customer is responsible for the return shipping cost. The customer should use a trackable and adequately insured service because the customer remains responsible for the product until it is received at the authorized return location.

If the wrong product was sent or a product arrives damaged or defective and the claim is verified, chiefesshub.com will provide a prepaid return method or another appropriate remedy at no additional cost to the customer.

Original free standard shipping has no amount to refund. Any optional expedited, special-handling, missed-appointment, address-correction, redelivery, or other service fee is non-refundable unless the return is caused by an error of chiefesshub.com or refund is required by law.

5. Oversized and freight returns

Some planters, planter sets, raised beds, and vertical planting structures require parcel oversize service or freight service. Customers must not independently send a freight item before receiving routing instructions. Unauthorized freight returns can be refused or result in additional charges. For a customer-responsibility return, the actual carrier charge for authorized return freight may be deducted from the refund when chiefesshub.com provides the return service.

6. Damaged, defective, incomplete, or incorrect items

Inspect the order promptly after delivery. Contact support@chiefesshub.com within 48 hours after delivery when an item is visibly damaged, defective, incomplete, or different from the product ordered. Include clear photographs of the product, affected area, internal and external packaging, shipping label, and any visible carrier damage. For freight delivery, note visible damage on the delivery record before signing when possible.

Keep the product and packaging until the claim is resolved. After verification, chiefesshub.com may provide replacement parts, arrange a replacement, authorize a return for a full refund, or offer another remedy accepted by the customer and permitted by law. Failure to report within 48 hours does not remove a right that cannot legally be waived, but prompt reporting helps preserve carrier-claim evidence.

7. Non-returnable products

The following are not eligible for a change-of-mind return:

- Products returned more than 30 days after delivery.
- Products that have been planted in, filled with soil or other material, installed, altered, painted, cut, drilled, or otherwise customized after delivery.
- Products damaged by improper assembly, misuse, overloading, unsuitable placement, inadequate drainage, freezing conditions, neglect, or failure to follow product instructions.
- Products missing parts, accessories, or substantial original packaging.
- Gift cards, if offered.

This section does not limit remedies for a verified product defect, shipping damage, incorrect item, or any right that cannot be excluded under applicable law.

8. No direct exchanges

Chiefesshub.com does not process direct exchanges. A customer who wants another product, size, color, or finish must return the eligible original item under this policy and place a new order. The new order is a separate transaction and is subject to current price and availability.

9. Inspection and refund timing

After the authorized return is received, chiefesshub.com will inspect it and email the customer with the approval or reason for any lawful deduction or denial. Approved refunds are issued to the original payment method within 7 business days after inspection.

If a returned product shows handling, missing components, damage, or use beyond what is reasonably necessary to inspect it, chiefesshub.com may reduce the refund by the loss in value where permitted by law. No deduction will be made for a defect or damage for which chiefesshub.com is responsible.

10. Refund problems

If an approved refund has not appeared after the stated processing period, the customer should first check the original payment account and contact the bank or card issuer. If the financial institution cannot locate the refund, email support@chiefesshub.com with the order number so the transaction can be reviewed.