Shipping policy

This Shipping Policy applies to orders placed through chiefesshub.com. Delivery estimates are stated clearly below so customers can review expected timing and cost before purchasing.

1. Shipping area and cost

Chiefesshub.com offers free standard shipping to deliverable civilian street addresses throughout the United States.

Orders cannot be shipped to military addresses in the AA, AE, or AP regions. Because many planters and raised garden products are oversized or heavy, a valid street address is required; delivery to P.O. boxes, APO addresses, and FPO addresses is not available.

2. Order cutoff time and business days

The order-processing cutoff time is 4:00 PM (UTC−5) on business days.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed after 4:00 PM (UTC−5), on weekends, or on public holidays are treated as received on the next business day. Support is available Monday through Saturday, but Saturday is not counted as a business day for the shipping estimates below.

3. Processing, transit, and total delivery time

Order processing time: 1–3 business days.

Estimated carrier transit time after shipment: 3–8 business days.

Estimated total time from order placement to delivery: 4–11 business days.

The total estimate consists of processing time plus carrier transit time. It is not a guarantee of a specific arrival date. Weather, peak-season volume, carrier disruptions, remote delivery locations, address problems, or freight appointment scheduling may cause delays outside the direct control of chiefesshub.com.

4. Carriers and freight delivery

Chiefesshub.com works with trusted carriers, including UPS and FedEx freight partners, to deliver orders safely and reliably. The carrier and service level are selected according to the product's dimensions, weight, destination, and handling needs.

Small or parcel-eligible orders may be delivered without an appointment. Oversized or freight shipments may require the carrier to contact the customer to arrange a delivery window. The customer should provide a working email address and delivery address at checkout and respond promptly to carrier communications. Unless an upgraded service is expressly included on the product page or order confirmation, freight delivery is to the accessible exterior delivery point determined by the carrier and does not include indoor placement, unpacking, assembly, or debris removal.

5. Order confirmation and tracking

After an order is accepted, the customer receives an order confirmation at the email address provided at checkout. A shipping confirmation with tracking information is sent when the order leaves the fulfillment facility. Tracking may take up to 48 hours to show the carrier's first scan.

Orders containing more than one item may arrive in separate packages or shipments. Separate tracking numbers may be provided, and delivery dates may differ.

6. Address accuracy, changes, and cancellations

Customers must provide a complete and accurate delivery address, including unit or apartment information where applicable. Requests to cancel an order or change the shipping address must be sent to support@chiefesshub.com within 24 hours after the order is placed.

Requests are not guaranteed until confirmed. If fulfillment or shipment has already begun, an order may not be cancelable and an address may not be editable. Carrier rerouting is not guaranteed and may involve additional charges. If a parcel is returned because the address supplied at checkout was incomplete, incorrect, refused, or undeliverable, reasonable return or reshipping costs may be deducted from the refund or charged before reshipment, except where prohibited by law.

7. Delivery inspection and damage

Customers should inspect the package as soon as possible after delivery. For freight deliveries, visible packaging damage should be noted on the carrier's delivery record before signing when possible. If an item arrives damaged, defective, incomplete, or different from the item ordered, contact support@chiefesshub.com within 48 hours after delivery and provide the order number plus clear photographs of the item, packaging, shipping label, and affected area.

The packaging should be retained until the claim is resolved. chiefesshub.com will review the information and, when the claim is verified, provide an appropriate remedy at no additional cost in accordance with the Return and Refund Policy and applicable law.

8. Delivered but not received

If tracking shows delivered but the order cannot be located, the customer should first check the delivery area, household members, building staff, and nearby secure locations. Then contact the carrier and support@chiefesshub.com promptly. chiefesshub.com will assist with a carrier inquiry, but replacement or refund eligibility depends on the investigation and applicable law.

9. Delays and lost shipments

If tracking has not updated for an unusual period or a shipment appears lost, contact support@chiefesshub.com. chiefesshub.com will open an inquiry with the carrier. A replacement or refund will be arranged when the carrier confirms loss or when otherwise required by law. Customers should not return an item without first receiving return instructions.